Privacy policy

We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.

WHAT PERSONAL INFORMATION DO WE ASK FOR?
Whether you are booking a holiday, getting a quote, requesting that your details are added to our offers mailing list, or joining our email offers list, we may ask for your name, telephone number and e-mail address.

If you are booking your holiday online, we'll also need your credit/debit card details (including card number, cardholder name, expiry date and start date for Mastercard) in order to take payment and confirm the booking on-line.  Please note all credit card payments are subject to a 2% charge.

HOW DOES AFRICA AWAITS TOURS AND SAFARIS USE THIS PERSONAL INFORMATION?
Postal and Online Mailing Lists:
We need your name, address and/or e-mail address so that we can send out information, and/or advise you of special offers/promotions we think you may be interested in.

On all forms you will be given the opportunity to opt-out of receiving occasional marketing information from Africa Awaits Tours and Safaris.

If your email or address details have changed or you no longer require marketing information please send your existing and new contact deatails to us.

BOOKINGS / RESERVATIONS
We need your name so we can confirm for whom the booking was made to the relevant hotels, airlines etc.

We also need your address so that we can send you a confirmation invoice as well as your travel documents and in case we have to write to you about any part of your booking in advance of your holiday.

We would need your telephone number and e-mail address in the unlikely event that we need to contact you urgently about your booking.

We may also use this information to let you know about any special offers/promotions we think may be of interest to you.

You will be given the opportunity to opt-out of receiving such information on the booking form.

We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the web site - monitoring visitor traffic patterns and web site usage to help us develop and improve the Africa Awaits Tours and Safaris web site further.

We need your credit card details so that we can collect payment for your booking.

Information you supply to us will be passed to our suppliers (such as airlines, hotels, transport companies) and agents only where necessary for the purposes of booking your holiday.

HOW DOES AFRICA AWAITS TOURS AND SAFARIS PROTECT CUSTOMER INFORMATION? 
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.

We also have a Firewall (security software) in place to protect our internal information from the Internet.

DOES THE AFRICA AWAITS TOURS AND SAFARIS WEB SITE USE COOKIES?
Yes. These cookies are only used to recognise repeat visitors and to facilitate the brochure request process. Cookies used can not be used to trace visitor behaviour across other websites.

(A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central)).

WILL AFRICA AWAITS TOURS AND SAFARIS DISCLOSE ANY OF THIS PERSONAL INFORMATION TO THIRD PARTIES?
Africa Awaits Tours and Safaris will only disclose your name and booking details to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

WILL AFRICA AWAITS TOURS AND SAFARIS USE THE INFORMATION I GIVE FOR DIRECT MAILINGS?
No.

If you have any questions relating to our privacy policy, or, if at any time you believe that Africa Awaits Tours and Safaris has not adhered to this privacy policy please contact us.

contact us?

Call us concerning your reservation enquiry
+ 27 (0)21 863 1163
Contact Africa Awaits Tours & Safaris
travel [at] africa-awaits . com
Africa Awaits Tours and Safaris is SATSA Bonded